Supervisor Patient Happiness NMC Royal Hospital Dubai
Full time @NMC Healthcare posted 4 months ago in Healthcare Shortlist Email JobJob Detail
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Job ID 26240
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Career Level Intermediate
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Experience 2 Years
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Gender Male Female
Job Description
Supervisor Patient Happiness at NMC Royal Hospital will be responsible to supervise and lead a team, providing general support for the front office department & contact centre ensuring all patient administration processes are followed. This is an Intermediate level full time job. And salary can range between 6000-12000 AED/month.
Responsibilities of Supervisor Patient Happiness
- Align daily operations with the company’s values and culture.
- Support the team in achieving departmental goals and objectives.
- Supervise work outputs related to appointment scheduling, patient registration, medical insurance, billing and the contact center.
- Provide training and mentorship to team members to ensure quality standards and service delivery.
- Continuously maintain an enabling environment where you can develop and grow your team.
- Orientate new joiners and sign of probation periods.
- Ensure professional conduct and discipline within the team is followed.
- Provide support in the recruitment and selection process of team members.
- Monitor employee scheduling of the department to ensure operational coverage.
- Support and monitor cost management initiatives.
- Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
- Support staff engagement initiatives.
- Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
- Complete year appraisals and coach & developing the team.
- Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
- Participate in the Hospital training programs.
Requirements for Role of Supervisor Patient Happiness
- Bachelor’s Degree in Any discipline or related fields. Master’s degree will be an advantage.
- 2 years of experience in hospitality or in related field.
Skills And Knowledge Desired
- Strong knowledge in Insurance, Registration and Billing.
- Strong analytical and problem-solving skills.
- Ability to think critically and maintain a high level of confidentiality.
- Strong interpersonal, verbal and written communication skills.
- Excellent command of oral and written English. Arabic language desirable but not essential.
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