Job Detail
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Job ID 3841
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Career Level Senior
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Experience 4 Years
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Gender Male Female
Job Description
Flydubai is actively accepting applications from suitably qualified candidate for role of a Specialist Business Effectiveness. The incumbent will be responsible to deliver and support cross-functional business effectiveness initiatives to continually enhance business performance through consultation, collaboration, projects, and support activities including but not limited to Customer Journey management, On-time performance and Program/Portfolio management.
Responsibilities of Specialist Business Effectiveness
- Facilitates the management of critical cross functional business effectiveness engagements and programs aimed at improving efficiency and effectiveness of all entities.
- Implements new Business Intelligence methodologies for cross-business performance management of corporate wide programs such as Customer Experience, On-time Performance, and any future initiatives.
- Directs in-depth analytical solutions, models, interpretation, and segmentation of data to improve in business effectiveness.
- Maintains up-to-date understanding of industry standards / processes and deployment of new enabling technologies driving business effectiveness.
- Develops working knowledge of emerging concepts of Digital transformation, Big Data, Business Intelligence, Mobility, connected devices and internet of things.
- Supports trials and site visits for benchmarking and development of POC (proof of concepts) as necessary.
- Collaborates with internal stakeholders to develop the best strategies for leveraging customer insights to derive and action relevant customer experience metrics.
- Develops detailed implementation plans, in collaboration with line managers, as agreed upon following a review of business and change management proposals.
- Documents all project efforts in requisite systems and tools, formatting them for convenient access and serving as a readily available reference for operating departments to facilitate the implementation of agreed-upon process changes
- Leads cross-functional business teams, conducts workshops to identify solutions for the most pressing business challenges, with the aim of achieving target KPIs as agreed upon with sponsoring Chief(s).
- Oversees and assists in establishing a project portfolio, Â implementing robust project governance within designated business departments, ensuring effective management, maintenance, monitoring, and reporting of projects.
Eligibility Requirements
Eligibility requirements for role of Specialist Business Effectiveness are as under:
- Bachelor’s degree (or equivalent).
- Candidates pursuing / completed – Masters or MBA (preferred).
- Degree in STEM (Science, Technology, Engineering & Math) related fields or Aviation Management.
- Graduate in Industrial Engineering, Operations Research, Mathematics, Consultancy, or graduate level education in scientific / commercial discipline.
- 4-5 years of experience in similar role.
- Experience related to processes and productivity improvement in a reputed organisation.
- Aviation / Hospitality industry experience, and/or in the areas of Performance Development or Consultancy relevant to Airline/Hospitality Industry preferred.
- Experience in data analytics and the application of analytics to customer/operations areas.
- Experience in Project management/execution.
- Experience in customer insights & embedding analytical results to guide decision making.
- 8 years of experiences without relevant degree.
Skills And Knowledge Desired
- Artificial Intelligence, Data Analytics, Data Presentation tools i.e., Tableau / Power BI etc.
- Demonstrated ability to apply statistical modelling techniques and exploratory data analysis.
- Customer Focus.
- Team work.
- Effective Communication.
- Personal Accountability & Commitment to achieve.
- Resilience and Flexibility (Can do attitude).
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