Specialist Business Effectiveness Flydubai UAE

Flydubai is actively accepting applications from suitably qualified candidate for role of a Specialist Business Effectiveness. The incumbent will be responsible to deliver and support cross-functional business effectiveness initiatives to continually enhance business performance through consultation, collaboration, projects, and support activities including but not limited to Customer Journey management, On-time performance and Program/Portfolio management.

Responsibilities of Specialist Business Effectiveness

• Facilitates the management of critical cross functional business effectiveness engagements and programs aimed at improving efficiency and effectiveness of all entities.
• Implements new Business Intelligence methodologies for cross-business performance management of corporate wide programs such as Customer Experience, On-time Performance, and any future initiatives.
• Directs in-depth analytical solutions, models, interpretation, and segmentation of data to improve in business effectiveness.
• Maintains up-to-date understanding of industry standards / processes and deployment of new enabling technologies driving business effectiveness.
• Develops working knowledge of emerging concepts of Digital transformation, Big Data, Business Intelligence, Mobility, connected devices and internet of things.
• Supports trials and site visits for benchmarking and development of POC (proof of concepts) as necessary.
• Collaborates with internal stakeholders to develop the best strategies for leveraging customer insights to derive and action relevant customer experience metrics.
• Develops detailed implementation plans, in collaboration with line managers, as agreed upon following a review of business and change management proposals.
• Documents all project efforts in requisite systems and tools, formatting them for convenient access and serving as a readily available reference for operating departments to facilitate the implementation of agreed-upon process changes
• Leads cross-functional business teams, conducts workshops to identify solutions for the most pressing business challenges, with the aim of achieving target KPIs as agreed upon with sponsoring Chief(s).
• Oversees and assists in establishing a project portfolio,  implementing robust project governance within designated business departments, ensuring effective management, maintenance, monitoring, and reporting of projects.

Eligibility Requirements

Eligibility requirements for role of Specialist Business Effectiveness are as under:

• Bachelor’s degree (or equivalent).
• Candidates pursuing / completed – Masters or MBA (preferred).
• Degree in STEM (Science, Technology, Engineering & Math) related fields or Aviation Management.
• Graduate in Industrial Engineering, Operations Research, Mathematics, Consultancy, or graduate level education in scientific / commercial discipline.
• 4-5 years of experience in similar role.
• Experience related to processes and productivity improvement in a reputed organisation.
• Aviation / Hospitality industry experience, and/or in the areas of Performance Development or Consultancy relevant to Airline/Hospitality Industry preferred.
• Experience in data analytics and the application of analytics to customer/operations areas.
• Experience in Project management/execution.
• Experience in customer insights & embedding analytical results to guide decision making.
• 8 years of experiences without relevant degree.

Skills And Knowledge Desired

• Artificial Intelligence, Data Analytics, Data Presentation tools i.e., Tableau / Power BI etc.
• Demonstrated ability to apply statistical modelling techniques and exploratory data analysis.
• Customer Focus.
• Team work.
• Effective Communication.
• Personal Accountability & Commitment to achieve.
• Resilience and Flexibility (Can do attitude).

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