Specialist Business Effectiveness at Flydubai will deliver and support cross-functional business effectiveness initiatives to continually enhance business performance through consultation, collaboration, projects, and support activities including but not limited to Customer Journey management, On-time performance and Program/Portfolio management. This is a Senior level full time job. And salary can range between 15000-35000 AED/month.

Responsibilities of Specialist Business Effectiveness

• Facilitates the management of critical cross functional business effectiveness engagements and programs aimed at improving efficiency and effectiveness of all entities.
• Implements new Business Intelligence methodologies for cross-business performance management of corporate wide programs such as Customer Experience, On-time Performance, and any future initiatives.
• Directs in-depth analytical solutions, models, interpretation, and segmentation of data to improve in business effectiveness.
• Maintains up-to-date understanding of industry standards / processes and deployment of new enabling technologies driving business effectiveness.
• Develops working knowledge of emerging concepts of Digital transformation, Big Data, Business Intelligence, Mobility, connected devices and internet of things.
• Supports trials and site visits for benchmarking and development of POC (proof of concepts) as necessary.
• Collaborates with internal stakeholders to develop the best strategies for leveraging customer insights to derive and action relevant customer experience metrics.
• Develops detailed implementation plans, in collaboration with line managers, as agreed upon following a review of business and change management proposals.
• Documents all project efforts in requisite systems and tools, formatting them for convenient access and serving as a readily available reference for operating departments to facilitate the implementation of agreed-upon process changes
• Leads cross-functional business teams, conducts workshops to identify solutions for the most pressing business challenges, with the aim of achieving target KPIs as agreed upon with sponsoring Chief(s).
• Oversees and assists in establishing a project portfolio,  implementing robust project governance within designated business departments, ensuring effective management, maintenance, monitoring, and reporting of projects.

Requirements for Role of Specialist Business Effectiveness

• Bachelor’s degree (or equivalent) in STEM (Science, Technology, Engineering & Math) related fields or Aviation Management.
• Candidates pursuing / completed – Masters or MBA (prefer)
• Experience related to processes and productivity improvement in a reputed organization.
• Aviation / Hospitality industry experience, and/or in the areas of Performance Development or Consultancy relevant to Airline/Hospitality Industry preferred.
• Experience in data analytics and the application of analytics to customer/operations areas.
• Experience in Project management/execution.
• Experience in customer insights & embedding analytical results to guide decision making
• Preferred No. of Years (without Relevant Degree) – 8

Skills And Knowledge Desired

• Artificial Intelligence, Data Analytics, Data Presentation tools i.e., Tableau / Power BI etc.
• Demonstrated ability to apply statistical modelling techniques and exploratory data analysis.
• Customer Focus.
• Team work.
• Effective Communication.
• Personal Accountability & Commitment to achieve.
• Resilience and Flexibility (Can do attitude)

Analyst Fatigue Risk Management Flydubai Dubai