Chalhoub Group presently requires an eligible candidate for job role of a Shop Supervisor. The selected candidate will work at L’Occitane Al Ain Mall in Al ain, UAE. The candidate will be responsible for assisting the Store Manager in managing the team’s performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company’s policies and procedures.

Duties of A Shop Supervisor

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store’s sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and Participate in projects and community events and activities with minimal supervision.
• Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
• Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives.
• Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager.
• Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards are done as per the brand’s VM guidelines.
• Leverage available technology tools when available to support customer experience in and outside of store.
• Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines.
• Escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.

Eligibility Requirements

The eligibility requirements for role of Shop Supervisor are as under:

• A high school diploma is the minimum requirement.
• 2-3 years of experience in management in the retail beauty industry.

Skills Desired

• Ability to lead a small team.
• Arabic speaker is mandatory.

Shop Supervisor Chalhoub Group UAE