Shop Supervisor L’Occitane Yas Mall Chalhoub Group UAE

Chalhoub Group presently requires eligible candidate for job role of a Shop Supervisor. The selected candidate will work at L’Occitane Yas Mall in Abu Dhabi. The selected candidate will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store

Duties of A Shop Supervisor

• You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner.
• Drive eNPS through people experience initiatives and culture.
• Oversee store’s day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule.
• Offer support to store staff during in-store events.
• Act as the key point of contact with back-office team.
• Ensure click and collect are conducted within SLAs.
• Ensure customer data is properly captured by the team in adherence to marketing team requirements.
• Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc.
• Increase the revenue target of the store.
• Drive sell-throughs within the store.
• Support in-store CX initiatives.
• Provide input to whats working well, whats not working well within the store.

Eligibility Requirements

The eligibility requirements for the role of Shop Supervisor are as under:

• A high school diploma is the minimum requirement.
• 2-3 years of proven experience managing a small team in beauty retail.
• Proven experience managing a small team in beauty retail.
• Arabic speaking is mandatory.

Shop Supervisor (L’Occitane Al Ain Mall) Chalhoub Group