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- Greet and welcome customers professionally as they enter the branch
- Identify customer needs and direct them to the appropriate staff or service channel (e.g., teller, banker, ATM)
- Educate and assist customers with digital banking tools, mobile apps, and self-service kiosks
- Manage lobby traffic, maintain queue flow, and reduce customer wait times
- Handle basic customer inquiries regarding account information, branch services, and product offerings
- Promote bank products, services, and special offers aligned with customer needs
- Collect and act on customer feedback to improve service delivery
- Support branch operations with administrative tasks as needed
- Ensure the lobby and self-service areas are clean, orderly, and fully stocked with marketing materials
- Follow all bank policies, procedures, and compliance regulations
Job Skills & Qualifications:
- High school diploma or equivalent
- Prior experience in customer service, retail, or hospitality; banking experience a Plus Strong interpersonal and communication skills.
- Basic knowledge of banking products and digital tools.
- Ability to manage multiple tasks and prioritize in a fast-paced environment
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees.
About Us
EIB Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari’a principles.
As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.
Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.
We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.