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To carry out effective and efficient repair and maintenance of customer vehicles following the approved manufacturers repair techniques
Responsibilities
Functional Roles and Responsibilities
• Collect job orders and the necessary materials/ tools/ equipment, to carry out the repairs and maintenance on the customers vehicles in accordance with the manufacturers repair techniques.
• Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs. Report to Team Leader of any delays in repairs due to unavailability of parts or any other reason.
• Ensure all additional repairs are authorized; parts are booked to the repair order. Incase of warranty repair/ parts exchange program , return removed part to the parts department in the same carton to facilitate audit processes and getting necessary credit if applicable. Incase of retail jobs keep the old parts inside the vehicle except batteries and parts which may cause stain on the interior trim/ carpet of the vehicle.
• Service personal tools, keep the lifts and work area clean and comply with the health and safety standards.
• Upgrade knowledge by regularly doing web based courses and by attending class room trainings.
• Ensure efficiency and productivity is maintained above 100%.
• Keep all personal tools safe. Any breakages or accidents must be reported to the Team Leader / Supervisor immediately/Tool room for replacement.
• Ensure proper clocking on/off in the system and do write up in the repair order as per the prescribed procedure.
• Any unused parts must be returned or stored properly as per company procedure. Used parts must be disposed in an environment friendly manner.
• To work extra hours incase the job needs to be completed to ensure customer satisfaction as per Team Leader’s requirement.
• Collect job orders and the necessary materials/ tools/ equipment, to carry out the repairs and maintenance on the customers vehicles in accordance with the manufacturers repair techniques.
• Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs. Report to Team Leader of any delays in repairs due to unavailability of parts or any other reason.
• Ensure all additional repairs are authorized; parts are booked to the repair order. Incase of warranty repair/ parts exchange program , return removed part to the parts department in the same carton to facilitate audit processes and getting necessary credit if applicable. Incase of retail jobs keep the old parts inside the vehicle except batteries and parts which may cause stain on the interior trim/ carpet of the vehicle.
• Service personal tools, keep the lifts and work area clean and comply with the health and safety standards.
• Upgrade knowledge by regularly doing web based courses and by attending class room trainings.
• Ensure efficiency and productivity is maintained above 100%.
• Keep all personal tools safe. Any breakages or accidents must be reported to the Team Leader / Supervisor immediately/Tool room for replacement.
• Ensure proper clocking on/off in the system and do write up in the repair order as per the prescribed procedure.
• Any unused parts must be returned or stored properly as per company procedure. Used parts must be disposed in an environment friendly manner.
• To work extra hours incase the job needs to be completed to ensure customer satisfaction as per Team Leader’s requirement.
Qualifications
Education/Certification and Continued Education
• Diploma in Automotive Engineering
• Industrial Technical Institute ITI ( 2 years vocational course) – Certified Auto Technician Course
• Diploma in Automotive Engineering
• Industrial Technical Institute ITI ( 2 years vocational course) – Certified Auto Technician Course
Years of Experience
• 2 to 3 years experience as technician for Diploma holder
• 3to 5 years experience as a technician for ITI holder
Knowledge and Skills
• Industrial Technical Institute (ITI) certified Auto Technician Course.
• Vocational Automobile Training Course
• Diploma in Automotive Engineering
• Additional technical skills, if any, are an additional advantage.
• In addition to mechanical skills, should have basic electrical knowledge.
• Trouble shooting and problem solving skills
• Should have attended basic technical courses from Vehicle Manufacturing companies