Senior Technical Engineer Emirates Airlines Dubai

Senior Technical Engineer (Observability and Ops Intelligence) at Emirates Airlines will Design & Support IT-solutions for the EK Group. Working as part of a design & Support team, candidate will design, develop, support and deliver robust and cost-effective solutions for both Business and IT led initiatives including solution development and cost estimations, configuration and deployment, Business Case Development & Approval. To support, contribute and ensure solution compliance to the enterprise architecture, production processes, QMS and other EG-IT standards. To support, contribute and ensure development of the roadmap of the concerned technology roadmap aligning with IT strategy.

Responsibilities of Senior Technical Engineer

• Provide expert technical consultancy and guidance to EG-IT dealing within the technology area and act as lead technical member in the Project team delivering the work packages assigned.
• Develop IT Solutions that meet customer requirements.
• Ensure that the design is robust, appropriate and of high quality and conforming to corporate standards and in line with the technical strategy.
• Ensure that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
• Ensuring that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
• Foster the development of high performing technical teams to meet strategic architectural objectives.
• Develop Solution architectures for assigned projects with established EA standards and also to support in the development of technology advancements and adaptation of new technologies.
• Collaborate with other IT Technology Teams to implement ongoing monitoring of the relevant technology to ensure severity 1 & 2 Incidents are configured within EMS.
• Provide guidance to Project managers / Technology Team Managers for solution definition, technical design and development of in house developed solutions.
• To be delivered as per agreed costs and timescales to meet signed off functional, technical and process requirements.
• Ensure that assigned incidents are resolved within the agreed Service Levels and problems are defined and analyzed.

What you will do more

• Ensure that solutions to problems meet the architectural and security standards within the technology area and impact to the business is minimize.
• Own & manage changes within the Technology Area.
• Publish and maintain high quality documentation for technology area.
• Working within the standard templates and documentation guidelines which includes detailed design, configuration details, support procedures, operations manuals and deployment architecture.
• Manage `End of Life? replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the Technology initiatives and directions.
• Ensure the process and Enhancement specifications are translated into effective programs with error free code.

Requirements for Role of Senior Technical Engineer

• Degree or Honours (12+3 or equivalent).
• 5+ Years experience in Information Technology Network.
• Hands experience with analytics tools with Python, Pandas, R, SQL.
• Hands on work experience on Distributed tracing products and OpenTelemetry framework.

Skills And Knowledge Desired

• Proficiency in utilizing advanced data science techniques to comprehend observability data thoroughly.
• Ability to apply predictive modelling and insightful analysis to vast amounts of data generated by monitoring systems.
• Skill in contributing to proactive management of system performance and reliability through above mentioned techniques.
• Carry out statistical analysis, machine learning, and data mining techniques to analyse observability data and extract meaningful patterns.
• Build predictive models to identify potential issues, anomalies, and trends in system behaviour.
• Identify and engineer relevant features from observability data that contribute to the development of effective predictive models.
• Work with domain experts to understand key performance indicators and relevant metrics for analysis.
• Deep understanding of Metrics, Logs and Traces and their influence over application health and performance.
• Exceptional knowledge in Observability solutions like AppDynamics, Splunk, ELK, Grafana and in analytics.
• Ability to tell story with business and application performance data using query tools like Splunk SPLs, SQL etc.
• Data visualisation frameworks by creating insightful dashboards.
• Deep understanding of container management solutions – Kubernetes / Docker / Openshift / EKS / AKS.
• Essential Public cloud services: AWS Lambda, Cloudwatch, Kinesis, Azure Monitor.

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