
Senior Supervisor Customer Care Chalhoub Group Dubai
Full time @Chalhoub Group posted 3 weeks ago in Retail Shortlist Email JobJob Detail
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Job ID 33638
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Career Level Senior
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Experience 2 Years
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Gender Male Female
Job Description
Senior Supervisor for Customer Care at Chalhoub Group will be responsible for overseeing a team to ensure optimal customer service and adherence to performance standards. The primary responsibilities include managing the team, ensuring Key Performance Indicators (KPIs) are consistently met, and maintaining high-quality service delivery. This is a Senior level full time job. And salary can range between 7000-15000 AED/month.
Responsibilities of Senior Supervisor
- Team Management:
- Supervise and mentor the customer care team to ensure efficient operations and the achievement of performance goals.
- Conduct Regular performance reviews and provide feedback.
- Issue Resolution:
- Oversee the resolution of complex customer issues escalated from frontline team members.
- Ensure that escalations are addresses promptly and effectively.
- Analyze root causes of recurring issues and implement preventive measures.
- Process Improvement:
- Monitor and evaluate current customer care processes.
- Identify areas of improvement and work with management to implement changes.
- Develop and document best practices for the team.
- Reporting and Analysis:
- Track and analyze key performance metrics.
- Prepare and present reports on team performance and customer satisfaction.
- Use data to drive decision making and improvements.
- Collaboration:
- Work closely with other departments to resolve cross-functional issues.
- Participate in strategic planning to align customer care with company goals.
- Team development and growth:
- Identify training needs, facilitate development opportunities and support career growth.
- Concierge Oversight:
- Supervise and ensure the smooth operation of the concierge service, providing high-end service to customers and addressing their needs effectively.
Requirements for Role of Senior Supervisor
- Bachelor’s degree in Business Administration, Customer Service, Communications, or a related field.
- 2+ years experience in a customer service or technical support role.
Skills And Knowledge Desired
- Excellent managerial and leadership skills to oversee and guide a team effectively.
- Exceptional communication and interpersonal abilities.
- Fluency in Arabic and English
- Proficiency in generating accurate reports and managing data with precision.
- Ability to analyze KPIs and take corrective actions as required.
- Commitment to quality service delivery and continuous improvement
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