Senior Supervisor Customer Care Chalhoub Group Dubai

Full time @Chalhoub Group in Retail
  • Dubai, United Arab Emirates, Unit GS, 075, Financial Center Rd, Downtown Dubai, Dubai, AE View on Map
  • Post Date : January 27, 2025
  • Apply Before : February 20, 2025
  • Salary: د.إ7,000.0 - د.إ15,000.0 / Monthly
  • 0 Application(s)
  • View(s) 35
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Job Detail

  • Job ID 33638
  • Career Level  Senior
  • Experience  2 Years
  • Gender  Male Female 
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Job Description

Senior Supervisor for Customer Care at Chalhoub Group will be responsible for overseeing a team to ensure optimal customer service and adherence to performance standards. The primary responsibilities include managing the team, ensuring Key Performance Indicators (KPIs) are consistently met, and maintaining high-quality service delivery. This is a Senior level full time job. And salary can range between 7000-15000 AED/month.

Responsibilities of Senior Supervisor

  • Team Management:
  • Supervise and mentor the customer care team to ensure efficient operations and the achievement of performance goals.
  • Conduct Regular performance reviews and provide feedback.
  • Issue Resolution:
  • Oversee the resolution of complex customer issues escalated from frontline team members.
  • Ensure that escalations are addresses promptly and effectively.
  • Analyze root causes of recurring issues and implement preventive measures.
  • Process Improvement:
  • Monitor and evaluate current customer care processes.
  • Identify areas of improvement and work with management to implement changes.
  • Develop and document best practices for the team.
  • Reporting and Analysis:
  • Track and analyze key performance metrics.
  • Prepare and present reports on team performance and customer satisfaction.
  • Use data to drive decision making and improvements.
  • Collaboration:
  • Work closely with other departments to resolve cross-functional issues.
  • Participate in strategic planning to align customer care with company goals.
  • Team development and growth:
  • Identify training needs, facilitate development opportunities and support career growth.
  • Concierge Oversight:
  • Supervise and ensure the smooth operation of the concierge service, providing high-end service to customers and addressing their needs effectively.

Requirements for Role of Senior Supervisor

  • Bachelor’s degree in Business Administration, Customer Service, Communications, or a related field.
  • 2+ years experience in a customer service or technical support role.

Skills And Knowledge Desired

  • Excellent managerial and leadership skills to oversee and guide a team effectively.
  • Exceptional communication and interpersonal abilities.
  • Fluency in Arabic and English
  • Proficiency in generating accurate reports and managing data with precision.
  • Ability to analyze KPIs and take corrective actions as required.
  • Commitment to quality service delivery and continuous improvement

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