Back to all Jobs see more Retail jobs

Senior Supervisor Customer Care Chalhoub Group Dubai

  • Full time
  • Dubai, United Arab Emirates, Unit GS, 075, Financial Center Rd, Downtown Dubai, Dubai, AE View on Map
  • @Chalhoub Group posted 10 months ago
  • Posted : January 27, 2025 -Accepting applications
  • Salary: د.إ7,000.0 - د.إ15,000.0 / Monthly
  • View(s) 435

Job Detail

  • Job ID 33638
  • Career Level  Senior
  • Experience  2 Years
  • Gender  Male Female 

Job Description

Senior Supervisor for Customer Care at Chalhoub Group will be responsible for overseeing a team to ensure optimal customer service and adherence to performance standards. The primary responsibilities include managing the team, ensuring Key Performance Indicators (KPIs) are consistently met, and maintaining high-quality service delivery. This is a Senior level full time job. And salary can range between 7000-15000 AED/month.

Responsibilities of Senior Supervisor

  • Team Management:
  • Supervise and mentor the customer care team to ensure efficient operations and the achievement of performance goals.
  • Conduct Regular performance reviews and provide feedback.
  • Issue Resolution:
  • Oversee the resolution of complex customer issues escalated from frontline team members.
  • Ensure that escalations are addresses promptly and effectively.
  • Analyze root causes of recurring issues and implement preventive measures.
  • Process Improvement:
  • Monitor and evaluate current customer care processes.
  • Identify areas of improvement and work with management to implement changes.
  • Develop and document best practices for the team.
  • Reporting and Analysis:
  • Track and analyze key performance metrics.
  • Prepare and present reports on team performance and customer satisfaction.
  • Use data to drive decision making and improvements.
  • Collaboration:
  • Work closely with other departments to resolve cross-functional issues.
  • Participate in strategic planning to align customer care with company goals.
  • Team development and growth:
  • Identify training needs, facilitate development opportunities and support career growth.
  • Concierge Oversight:
  • Supervise and ensure the smooth operation of the concierge service, providing high-end service to customers and addressing their needs effectively.

Requirements for Role of Senior Supervisor

  • Bachelor’s degree in Business Administration, Customer Service, Communications, or a related field.
  • 2+ years experience in a customer service or technical support role.

Skills And Knowledge Desired

  • Excellent managerial and leadership skills to oversee and guide a team effectively.
  • Exceptional communication and interpersonal abilities.
  • Fluency in Arabic and English
  • Proficiency in generating accurate reports and managing data with precision.
  • Ability to analyze KPIs and take corrective actions as required.
  • Commitment to quality service delivery and continuous improvement

Buying Trainee Chalhoub Group Dubai

Required skills

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.