Senior Officer, Domestic Payment — Abu Dhabi Full-time

We are hiring a Senior Officer, Domestic Payment in Abu Dhabi, UAE. This Senior Officer, Domestic Payment role at First Abu Dhabi Bank is based in Abu Dhabi and offers a strong opportunity to grow your banking career in the UAE. Read on for full details and how to apply.

About the Senior Officer, Domestic Payment role

This Senior Officer, Domestic Payment position suits an ambitious banking professional who thrives in a fast-paced Abu Dhabi environment and wants to build a long-term career with a leading UAE bank.

The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Performing monthly reconciliations and follow-ups on outstanding.
• Undertaking all daily-processing activities related to a particular product or sub function in Payment Center.
• To assist departments by providing appropriate delivery and support functions.
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / and the Bank as and when required.
• To engage on any other activity, falling within pretext of a Processor.
• Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards

• Policies, Systems, Processes & Procedures 

§ Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

§ Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

• Continuous Improvement 

§ Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Reporting 

§ Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Job Context (Specific Accountabilities) :

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits – INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with  adequate monitoring
• Ensure excellent housekeeping standards at all times
• Support multi desks and multi functions within the department.

QUALIFICATIONS & EXPERIENCE: 

Minimum Qualification

• Bachelor’s degree

Minimum Experience

3 years’ relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the payment function.

About First Abu Dhabi Bank in the UAE

First Abu Dhabi Bank (FAB) is the UAE largest bank and one of the world most secure financial institutions, headquartered in Abu Dhabi. FAB offers professionals rewarding careers across corporate, retail and private banking in the Emirates.

Browse more finance jobs and roles in Abu Dhabi.

How to apply

Interested candidates can apply for this Senior Officer, Domestic Payment role in Abu Dhabi through the official FAB careers page. Visit the employer application page to submit your application.