Senior Learning & Development Manager Mashreq Bank

Senior Learning & Development Manager Mashreq Bank Dubai is responsible to lead globally the creation and implementation of all technical and technology based learning and development that is innovative, out of the box and complements people’s journey at Mashreq.

Responsibilities of Senior Learning & Development Manager

• Create and execute a holistic technical Learning strategy that meets the bank’s aspiration in becoming an employer of choice and recognized globally.
• Develop and implement effective and appropriate technology enabled learning and development solutions and content for all functions in the bank.
• Manage the Learning Management System for the entire organization across all locations to ensure availability and consistent delivery of Learning and Development mandate to bank employees.
• Strategically plan the annual technical training calendar per division including Board level that meets the real development needs of bank-wide employees.
• Develop and deliver mandatory, regulatory and/or need-based technical skill development programmes.
• Liaise with approved External Training Providers to arrange need based training inputs not available internally within the bank.
• Establish in-house online content development capabilities by developing existing resources and adding appropriate resources to develop online content that meets business training needs.
• Plan and monitor the technical and technology annual budget to ensure that expenditure is in line with business plan.
• Accountable for all global CB reporting and regulatory training requirements.
• Engage SMEs/key points of contact in each division in developing and promoting online synchronous and asynchronous learning interventions to meet business needs and related development needs of their group/unit employees.

What You’ll Do More?

• Direct and oversee the administration and maintenance of the learning centres/operations across all locations to ensure consistent delivery of learning and development services for bank employees attending cost associated or in house trainings.
• Report the learning and development metrics to senior management and regulatory authorities such as the Central Bank, Internal Audit and Compliance departments to track completion, performance and effectiveness of Learning and Development function of the bank.
• Define and implement learning and development processes and policies for the entire organisation.
• Partner with the behavioural L&D team globally to ensure that learning is planned in a holistic way.
• Create, design, and lead the delivery of the skill assessed Learning Pathways across all locations.
• Lead and implement value add and innovative learning technologies across the bank globally.
• Define and lead a strategic approach to learning effectiveness, evaluation and ROI.
• Lead, develop and support the global technical L&D team to build their skills and capabilities.
• Identify and build capabilities of technical SMEs across the bank ensuring that training standards are high quality.
• Support on holistic learning and development delivery as and when required.
• Represent the learning function in response to regulatory requests to ensure operational risk is maintained.

Requirements of Senior Learning & Development Manager

• Bachelor’s degree in Human Resources, Learning & Development, or a related field.
• The incumbent should have minimum of bachelor’s degree and a minimum of 15 years of Learning and Development experience.
• Experience in banking and finance industry will be an added advantage.

Skills and Knowledge Desired

• Expert in training needs analysis, solution deployment and learning impact/evaluation.
• Relevant E Learning development and Management of a Learning Administration function experience.
• Role holder should have strong communication, influencing, inter personal and analytical skills.
• High level of proficiency in Learning/skill assessment authoring tools and administration of Learning Management Systems is required
• Excellent understanding and in depth knowledge of learning instructional design and delivery methods.
• Technical acumen of learning systems and technologies to an advanced proficiency level.
• Exposure to and qualifications in Learning and development quality standards such as ISO 29990 is desirable.

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