Senior Fashion Consultant Maison Margiela Chalhoub Group Dubai

Senior Fashion Consultant in Maison Margiela at Chalhoub Group will responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer initiatives in-store. Candidate will also serve as the interim in-charge of the store whenever required. This is a Senior level full time job. And salary can range between 10000-20000 AED/month.

Responsibilities of Senior Fashion Consultant

• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Display role model behavior of fashion-savviness by sharing market and competitor trends with the team.
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Collaborate with team members and maintain positive relationships to develop a constructive work environment
• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
• Stay abreast of latest fashion trends, social media campaigns, products, the brand’s different online (website, app and social media) offerings and activities and promote them with customers
• Customer Centricity
• Take ownership of the customer’s experience and develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use clienteling approaches and techniques, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations. Use impactful storytelling with customers to maximize their experience through education and entertainment
• Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.

Operational Excellence

• Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, etc.)
• Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand’s VM guidelines and SOP’s.

Requirements for Role of Senior Fashion Consultant

• Bachelor’s degree in Fashion Design, Fashion Merchandising, Marketing, or a related field.
• 2+ years experience in a high-end or luxury retail store.

Skills And Knowledge Desired

• Strong leadership potential.
• Build and drive the clientelling and CRM performance for the store.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Deep knowledge and passion for luxury fashion.
• Have a flair for creativity and styling.
• Flexibility to work in a dynamic retail environment.

Fashion Consultant Retail Program Chalhoub Group Dubai