Senior Associate Loyalty Chalhoub Group Dubai

Chalhoub Group is currently looking to hire a candidate for the job role of a Senior Associate Loyalty in Unit GS, 075, Financial Center Rd, Downtown Dubai, Dubai, UAE. This is a Senior level full time job. And salary can range between 15000-25000 AED/month.

Responsibilities of Senior Associate Loyalty

• Handling Level 1 escalation on operational queries across the business to meet customers satisfaction and business goal.
• Monitoring and validating from escalations on operations performance of both internal service providers and external service providers.
• Preparing monthly report on operations requests and identifying way of working to improve current processes.
• Handling support requests, communicating offer briefs and queries appropriately in relation to initiatives driven by other streamlines, system access, as well as offers/benefits tagging for data analytics.
• Supporting on regular data checkup and brand data accuracy.
• Driving continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
• Defining and put in place processes and procedures to improve daily programme operations and continue to share updates where it is applicable.
• Identifying operational efficiencies, automation requirements and new ways of working.
• Maintaining System Training deck and conducting training when and if required within the group.
• Assisting with UAT scenarios and piloting system enhancement and new projects when assigned.
• Handling Operations requests such as Points Adjustments, Tier Changes, Enrollments for VIPs and Events, Customers Tagging.
• Monitoring and coordinating on Service Tickets and operations requests from internal and external team.

Requirements for Role of Senior Associate Loyalty

• Bachelor’s Degree in Marketing, Business Administration, or a related field.
• Minimum 5 years’ experience in Marketing Loyalty Operations.
• Proven experience in operation process design and management.

Skills And Knowledge Desired

• Outstanding attention to detail, time management and organizational skills.
• Exceptional interpersonal and people management skills, highly collaborative in nature Comfortable. working across different time zones and territories.
• MS Office – especially Microsoft Excel.
• Strong verbal and written communication skills.
• Multi-lingual – fluent in English. Arabic is a plus.
• Approachable attitude, agile and can-do attitude to be part of a new department.

Senior Associate Partnerships Chalhoub Group Dubai