Job Description
Rose Rayhaan by Rotana Dubai is currently seeking for passionate and dynamic guest focused Reservations Supervisor. As a role holder you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.
Responsibilities of Reservations Supervisor
- Check the no show record as well as pending reservation۔
- Check the VIP arrival, special requests and check traces to action۔
- Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly۔
- Show complete product knowledge, understand rate structure and apply rate management۔
- Check on pending visa or expiring visa’s which need to exit the country۔
- Ensure to send confirmation for new reservation and follow up those without correspondence۔
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails۔
- Organize transportation with the hotel driver and follow up on the information provided۔
Requirements of Reservations Supervisor
- You should have a degree within the hospitality field.
- 2 years previous experience in hotel reservations.
Skills and Knowledge Desired
- You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
- The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character.
- You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach.
- You portray a structured and goal oriented work philosophy
Key Competencies
- Understanding hotel operations.
- Teamwork.
- Planning for business.
- Supervising people.
- Understanding differences.
- Supervising operations.
- Effective communication.
- Drive for results.
- Customer focus.
- Adaptability.
Reservations Supervisor Al Jaddaf Rotana Dubai
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