Reservations Supervisor Rose Rayhaan by Rotana Dubai

Rose Rayhaan by Rotana Dubai is currently seeking for passionate and dynamic guest focused Reservations Supervisor. As a role holder you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.

Responsibilities of Reservations Supervisor

• Check the no show record as well as pending reservation۔
• Check the VIP arrival, special requests and check traces to action۔
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly۔
• Show complete product knowledge, understand rate structure and apply rate management۔
• Check on pending visa or expiring visa’s which need to exit the country۔
• Ensure to send confirmation for new reservation and follow up those without correspondence۔
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails۔
• Organize transportation with the hotel driver and follow up on the information provided۔

Requirements of Reservations Supervisor

• You should have a degree within the hospitality field.
• 2 years previous experience in hotel reservations.

Skills and Knowledge Desired

• You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
• The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character.
• You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach.
• You portray a structured and goal oriented work philosophy

Key Competencies

• Understanding hotel operations.
• Teamwork.
• Planning for business.
• Supervising people.
• Understanding differences.
• Supervising operations.
• Effective communication.
• Drive for results.
• Customer focus.
• Adaptability.

Reservations Supervisor Al Jaddaf Rotana Dubai

Executive Secretary Al Jaddaf Rotana Dubai

Revenue Auditor Media Rotana Dubai

Tagged as: Reservation Supervisor