Reservations Supervisor Rayhaan Hotels & Resorts Abu Dhabi

Full time @Four Seasons
  • United Arab Emirates, Abu Dhabi, UAE View on Map
  • Post Date : March 14, 2024
  • Apply Before : April 22, 2025
  • Salary: د.إ600,010,000.0 - د.إ600,010,000.0 / Monthly
  • 0 Application(s)
  • View(s) 40
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Job Detail

  • Job ID 11222
  • Career Level  Fresh
  • Experience  Fresh
  • Gender  Female|Male
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Job Description

Rayhaan Hotels & Resorts Abu Dhabi is currently seeking for passionate and dynamic guest focused Reservations Supervisor. As a job holder you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.

Responsibilities of Reservations Supervisor

  • Check the no show record as well as pending reservation۔
  • Check the VIP arrival, special requests and check traces to action۔
  • Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly۔
  • Show complete product knowledge, understand rate structure and apply rate management۔
  • Check on pending visa or expiring visa’s which need to exit the country۔
  • Ensure to send confirmation for new reservation and follow up those without correspondence۔
  • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails۔
  • Organize transportation with the hotel driver and follow up on the information provided۔

Requirements of Reservations Supervisor

  • You should have a degree within the hospitality field.
  • 1-2 years previous experience in hotel reservations.

Skills and Knowledge Desired

  • You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
  • The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character.
  • You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach.
  • You portray a structured and goal oriented work philosophy

Key Competencies

  • Understanding hotel operations.
  • Teamwork.
  • Planning for business.
  • Supervising people.
  • Understanding differences.
  • Supervising operations.
  • Effective communication.
  • Drive for results.
  • Customer focus.
  • Adaptability.

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