Reservations Agent Hilton Garden Inn Ras Al Khaimah 

As Reservations Agent, how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Agent will work with the sales team to develop future and repeat business opportunities. There is no gender restriction for this job, both males and females can apply for this job.

Responsibilities of Reservations Agent

• Assist in the day-to-day operations of the Reservations Department.
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue.
• Produce quotations and written confirmation to all clients.
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservation team

Requirements of Reservations Agent

• Degree in hospitality management. Certifications in reservation systems is a plus.
• 2+ years experience in the Reservations/Sales function within the hotel/leisure sector

Skills and Knowledge Desired

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards
• Knowledge of the hotel property management systems

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