Senior Relationship Manager Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank is actively hiring suitable candidate for the role of a Senior Relationship Manager . This vacancy was announced by the bank on 28 November 2023. If you are willing to go for this role, submit your application now.

Job Purpose of A Relationship Manager

To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients’ financial needs.

Duties of A Relationship Manager 

Client/ Business Acquisition

• Generating of new business via out marketing activities, gold center contacts and existing network.
• Increasing team revenue and productivity by cross- selling and up-selling.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting in-bound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers or alliances who refer potential customers.

Channels Cooperation

• Making referrals to other channels based on identified customer needs.
• Smoothly implementing of Priority Banking services across surrounding branches.

Management of service delivery

• Monitoring service levels for customer satisfaction.
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad-hoc customer feedback.

Control and Risk Mitigation

• Carrying out the function(s) of promoting the financial products.
• Collection of the required information and data.
• Evaluation of the clients’ ability and appetite to handle the risks (Risk Profile) and the detailed functions associated there with.
• Reviewing of credit applications.
• Adhering to laid out processes and procedures.
• Ensuring appropriate and adequate documentation.
• Identifying trends of errors and proactively advice processes improvements.

Qualification & Experience

• Bachelor’s degree or a recognized professional certificate.
• 5-6 years of experience in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.
• Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs.

Certification

• UAE Financial Rules & Regulations Certification.
• International Certificate in Wealth and Investment Management (Level 3).

Skills & Knowledge Desired

• Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Detailed knowledge of ADIB’s Retail Banking products & services.
• Specific Knowledge of UAE banking practices, regulations & risks.
• Good Knowledge of competitors in the local market.
• Must have led a team of professionals.
• Detailed knowledge of service standards.
• Training & Presentation skills.
• Computer Skills.

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