Abu Dhabi Commercial Bank (ADCB)
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The Corporate & Investment Banking Group (CIBG) provides a portfolio of corporate banking services, including investment & transaction banking as well as financial market solutions. This sophisticated product suite is powered by efficient digital platforms and distribution channels. It serves a broad range of clients both domestically and across the MENA region, including government entities, financial institutions, Non-bank financial institutions (NBFI), to large corporates, and maintains strategic relationships with leading banks globally.
We are actively seeking an ambitious professional to join our Agency Desk team to work alongside passionate colleagues who share your ambition to redefine excellence in banking.
Role Overview
We have launched a new Agency System in Q1 2026 as part of a major transformation to move away from legacy Excel-based processes and enable scalable growth, improved efficiency, and enhanced client service.
To support the system go-live, client migration, and future system enhancements, we are seeking a Product Manager – Agency Product Development. This role will be a key bridge between the business, technology teams, and external vendors, ensuring successful delivery, user adoption, and ongoing system evolution. Candidates with experience in Loans and Agency and related products would be an added advantage, as it would contribute to further enhancing our current product.
Responsibilities
In this role, your key responsibilities include:
Agency System Go-Live
- Support end-to-end go-live activities including business readiness, UAT sign-off for phase 2
- Act as the primary business contact during go-live and stabilization
- Coordinate issue resolution with IT and system vendors
Client Migration
- Manage migration of agency clients from Excel-based processes to the new system
- Define data mapping, migration rules, and validation controls
- Support data cleansing, testing, and production migration activities
Production Support
- Provide first-line business support post-go-live
- Track, prioritize, and resolve system issues and enhancement requests
- Ensure system stability and strong user experience
Client & User Training
- Develop training materials, user guides, and process documentation
- Deliver system training to agency users and internal stakeholders
- Support change management and drive system adoption
Business Requirements & Future Enhancements
- Gather, analyze, and document business requirements for future system phases
- Facilitate workshops with stakeholders across business, operations, and IT
- Translate business needs into functional specifications and user stories
Phase 2 System Rollout
- Support planning and execution of Phase 2 system rollout
- Coordinate testing, training, and business readiness activities
- Ensure enhancements deliver measurable business value
Requirements
The ideal candidate should have the following experience:
- Bachelor’s degree in Business, Information Systems, Finance, or a related field
- 5–8 years’ experience in a Business Analyst/Product Manager or similar systems role
- Proven experience with system implementations, data migration, and production support
- Strong requirements gathering, documentation, and stakeholder management skills
- Excellent communication and problem-solving abilities
- Experience in agency, sales, distribution, banking, insurance, or financial services environments
- Experience working with vendors and cross-functional technology teams
- Exposure to large transformation or digital initiatives
Benefits
- Competitive Salary: Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
- Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses.
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