Product and Solutions Acceptance Director Mastercard

Mastercard is presently hiring suitably qualified and experienced candidate for the job role of Product and Solutions Acceptance Director. The job holder is responsible for is responsible for overseeing the development and implementation of innovative payment solutions and products. This role involves collaborating with various teams to ensure product quality, market fit, and compliance with industry standards, while also focusing on enhancing customer satisfaction and driving business growth through effective product acceptance strategies.

Responsibilities of Product and Solutions Acceptance Director

• Bring their deep knowledge of products, services or platform capabilities to a solution selling environment
• Accountable for having a deep understanding of the assigned product, service or platform
• Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions.
• Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition.
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD).
• Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness.
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship.
• Work directly with client counterparts on non complex, one solution focused opportunities when the AM needs their support.
• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA.
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts.
• Manage a team of Acceptance managers.

Eligibility Requirements

The requirements of Product and Solutions Acceptance Director are as under:

• A Bachelor’s degree in Business Administration, Marketing, Finance, Information Technology, or a related field.
• 7-8 years of previous experience in the similar role.

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