
Patient Relations Officer NMC Bareen International Hospital Abu Dhabi
Full time @NMC Healthcare posted 4 weeks ago in Healthcare Shortlist Email JobJob Detail
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Job ID 33008
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Career Level Intermediate
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Experience 2 Years
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Gender Male Female
Job Description
NMC Healthcare presently has a job opening for suitably qualified and experienced candidate for position of a Patient Relations Officer at Bareen International Hospital, MBZC, Abu Dhabi, AE. This is an Intermediate level full time role. For this position salary ranges from 5000-10000 AED, which may be slightly negotiable during the interview process.
Responsibilities of Patient Relations Officer
- Provide friendly, quality client care to the patients.
- Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
- Schedule appointments, obtaining all necessary data concerning the patient and owner.
- Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
- Check and greet clients in a professional, friendly, hospitable manner.
- Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
- Assist in the updating of client files, follow up with clients when indicated.
- As required, enter data in to the computer system, retrieve and modify computerized records.
- Protects patients’ rights by maintaining confidentiality of personal, medical and financial information.
- Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
- Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Handling the OT List, check the files if correct.
- Confirming Patients’ Appointments.
- Must be able to maintain a positive working environment.
- Manage the various appointments, visit and other books in line with agreed policies.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Deal with general telephone enquiries from patients and general public.
- Perform other duties as assigned.
Requirements for Role of Patient Relations Officer
- High school diploma or equivalent degree.
- 2 years of experience in a customer service or client-facing role.
Skills And Knowledge Desired
- Information collection and management.
- Planning and organizing.
- Attention to detail.
- Customer service skills.
- Adaptability.
- Good Communication skills.
- Problem analysis and problem solving.
- Stress tolerance & Resiliency.
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