First Abu Dhabi Bank
UAE's Largest and Safest Bank
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We are hiring a Officer, Front Office in Dubai, UAE. This Officer, Front Office role at First Abu Dhabi Bank is based in Dubai and offers a strong opportunity to grow your banking career in the UAE. Read on for full details and how to apply.
About the Officer, Front Office role
This Officer, Front Office position suits an ambitious banking professional who thrives in a fast-paced Dubai environment and wants to build a long-term career with a leading UAE bank.
Generic Accountability
- Meet and greet visitors to the office.
- Direct or escort visitors if required.
- Co-ordinate with security for any client visit.
- Host visitors whilst they are waiting to be met.
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions).
- Receive, direct and relay telephone messages and fax messages, etc.
- Receive and deliver/forward mail to the concerned staff/office/dept.
- Stamp all general correspondence if needed/applicable
Responsibilities
- Meet and greet visitors to the office
- Direct or escort visitors if required
- Co-ordinate with security for any client visit
- Host visitors whilst they are waiting to be met
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
- Receive, direct and relay telephone messages and fax messages, etc.
- Receive and deliver/forward mail to the concerned staff/office/dept.
- Stamp all general correspondence if needed/applicable
- Maintain the general filing system and file all correspondence
- Make preparations for Soft services related tasks
- Maintain an adequate inventory of office supplies for FoH
- Respond to staff/visitor inquiries
- Assist customers for any issues and complaints and direct them to concerned staff/office/dept.
- Provide word-processing and secretarial support for soft services unit
- Coordinate the repair and maintenance of office equipment
- Answer all incoming calls and handle caller’s inquiries at all times
- Assist the other staff as requested
- Perform other related duties as required for the Soft services unit
- Ensure look and feel of the front of house and building entrances is maintained at all times
- Adhere to grooming standards at all times
- Comply to limited mobile phone use in public/in front of customers
- No eating incl. chewing gum at the desk
- No cigarettes, no car keys, no makeup, etc. on top of the work desk/station
- No messy work desk/station
- Always smile, be friendly and approachable
- Do not turn your back to customers or use impolite body language
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.
Requirements
- Presentable and Excellent communication skills in English
- Having a professional outlook and customer oriented approach
- Graduate
- Experience in known organization (national/international)
- Customer care
- Customer behavior/interaction skills
- Customer communication skills
- Concierge skills
- 5* Hotel industry background good to have
- VIP interactions experience
- Professional attitude
- Perfection to detail
About First Abu Dhabi Bank in the UAE
First Abu Dhabi Bank (FAB) is the UAE largest bank and one of the world most secure financial institutions, headquartered in Abu Dhabi. FAB offers professionals rewarding careers across corporate, retail and private banking in the Emirates.
Browse more finance jobs and roles in Dubai.
How to apply
Interested candidates can apply for this Officer, Front Office role in Dubai through the official FAB careers page. Visit the employer application page to submit your application.