First Abu Dhabi Bank is presently hiring suitably qualified and experienced candidate for the job role of Officer Customer Service. The role holder is responsible to Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day-to-Day operations whilst processing error free transactions in a timely manner.
Responsibilities of Officer Customer Service
- Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
- Ensure processing error free transactions in a timely manner.
- Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APP
- Receive and process the customer requests within the predefined timelines.
- Generate leads/referrals from NHL walk-in customers and route to Islamic branches.
- Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
- Processing error free transactions in timely manner such as file quality, follow up,etc
- Up to date product knowledge and processes with respect to NHL.
- Customer needs to be served within the predefined average service time frame 20min.
- Agree on assigned targets with the Branch manager / Assistant Manager.
- Engage with the customers who are waiting for their turn and treat the customers in professional manner
- Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.
Role Requirements
The requirements for the job role of Officer Customer Service are as under:
- Bachelor’s degree in Accounting or related discipline.
- 2 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures.
Officer Customer Service (FADES) First Abu Dhabi Bank
