Officer, Collections — Abu Dhabi Full-time

We are hiring a Officer, Collections in Abu Dhabi, UAE. This Officer, Collections role at First Abu Dhabi Bank is based in Abu Dhabi and offers a strong opportunity to grow your banking career in the UAE. Read on for full details and how to apply.

About the Officer, Collections role

This Officer, Collections position suits an ambitious banking professional who thrives in a fast-paced Abu Dhabi environment and wants to build a long-term career with a leading UAE bank.

Key KPIs

• Recovery rate / Cash collection vs target
• Agency productivity & efficiency
• Settlement turnaround time
• Compliance & audit adherence
• Portfolio resolution rate

Skills & Competencies

• Strong understanding of collections & recovery lifecycle for Credit & Personal loan products
• Analytical skills (MIS, performance tracking)
• Negotiation & decision-making
• Stakeholder / vendor management
• Knowledge of UAE banking regulations

Experience & Qualification

• 1–5 years in collections/recovery (banking/NBFC/agency)
• Experience in handling outsourced recovery vendors
• Graduate in Finance / Business (MBA preferred)

Responsibilities

Key Responsibilities

1. Agency Management & Allocation

• Allocate delinquent accounts to recovery agencies as per bucket strategy.
• Monitor agency performance vs allocated portfolios.

Facilitate account transfers, reallocations, and closures with proper approvals.

2. Recovery & Settlement Handling

• Review and process settlement proposals within delegation authority.
• Coordinate with internal teams for approvals (legal, risk, MIS).
• Ensure proper documentation and tracking of recovery cases.

3. Performance Monitoring & MIS

• Track recovery performance (daily / MTD / agency-wise).
• Provide MIS reports and dashboards to management.
• Support incentive calculations and validation for agencies.

4. Compliance & Process Adherence

• Ensure agencies follow bank policies, code of conduct, and regulatory guidelines.
• Monitor recorded calls / audit compliance where applicable.
• Escalate any policy breaches or exceptions.

5. Customer Resolution Support

• Support escalated customer requests related to settlements or restructuring.
• Assist in resolution of complaints raised via agencies.
• Ensure proper documentation of customer interactions.

6. Coordination with Internal Teams

• Work closely with:
  • Collections & Recovery teams
  • Legal & Risk
  • MIS / Analytics

Ensure seamless communication between bank and agencies.

About First Abu Dhabi Bank in the UAE

First Abu Dhabi Bank (FAB) is the UAE largest bank and one of the world most secure financial institutions, headquartered in Abu Dhabi. FAB offers professionals rewarding careers across corporate, retail and private banking in the Emirates.

Browse more finance jobs and roles in Abu Dhabi.

How to apply

Interested candidates can apply for this Officer, Collections role in Abu Dhabi through the official FAB careers page. Visit the employer application page to submit your application.