Officer, Collection Operations Full-time

Follow up on allocated overdue mortgage accounts and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers.

Responsibilities

Key Accountabilities

Collection Activities

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure detailed review of the case given the long tenure relationship with customers
• Ensure full history of current RM and previous interactions are reviewed prior to a call including review of any past remedial / legal actions and current status.
• Ensure if rental product then BSA and TCR to be reviewed for rental status.
• Interact with customer in compliance to CPR to ascertain reasons for delinquency
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
• Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
• Any other customer follow up action as required by the Bank from time to time.
• Any high risks to be flagged off to respective managers for accelerated actions.
• Evaluate all viable options post discussion with customer to stem flow to next overdue status.

Legal, regulatory and compliance

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• KYC (Know Your Customer)
• AML (Anti Money Laundering)
• CPR compliance
• Adherence of Collection Targets / Budgets
• Ensure CPR compliance whilst dealing with Customers
• Nil High Risk Audit observations

Qualifiactions & Experience

Minimum Qualification

• Bachelor’s degree in related discipline

Minimum Experience

• Minimum of 1-2 years collections experience in collections in UAE
• Awareness of the legal options and remedial options

Skills set required

• Excellent Communication skills
• Basic banking knowledge
• Strong negotiation skills
• Good computer skills
• Dialer experience

About Us

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world’s largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to “Grow Stronger.” We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.

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