Manager, Payments Platform — Dubai Full-time

We are hiring a Manager, Payments Platform in Dubai, UAE. This Manager, Payments Platform role is based in Dubai and offers a strong opportunity to build your career with Mashreq in the UAE. Read on for full details and how to apply.

About the Manager, Payments Platform role

This Manager, Payments Platform position suits a driven banking professional who enjoys client relationships and delivering results in a fast-paced Dubai environment.

AVP – Payments Platform (LCY) will be responsible for end-to-end delivery, stability, and modernization of Mashreq’s Local Payments platforms across multiple countries.

This role will carry full delivery ownership across:

• Country IBG implementations and rollouts
• Local Payments platforms (Cheque Clearing, ACH, RTGS, GCC RTGS)
• Regulatory, change, and modernization initiatives
• Production, governance and resilience

The role requires strong technical depth in .NET-based systems and database architecture (DBA-level expertise) to enable informed decision-making, risk management, and effective vendor governance.

Responsibilities

• Effectively manage the payments applications team and responsible for stability, monitoring and control, capacity management and incident management of the most critical applications of the bank.

• Manage a diversified team of professionals both onshore, offshore and outsourced who are responsible for critical applications delivery & support bank wide.

• Provide stable and effective solutions and services for all applications as applicable

• End to End Ownership of all the application deliveries in the stream

• Engage with specific Business Segments and ensure technology needs are adequately serviced

• Cost and quality management of technology changes by enforcing technology standards and procedures

• Drive and manage strategic vendors ensuring that Business value delivered in technology projects/URFs

• The position will directly or indirectly be responsible for infrastructure, security, audit, risk, incident & SLA management, architecture, human resources including engagement, budget financials & tracking, capacity planning, project delivery, vendor management & outsourcing related to the team.

• Focus on regulatory, control & audit requirements and manage all known risks related to team and systems that can impact security of data, system downtime, incidents etc.

• To identify and highlight best practices in support management through continuous assessment, process driven and implementing the thus optimizing resources (both onsite and offshore).

• Ensure the smooth everyday running of the support team ensuring that SLAs are met and that quality targets are achieved and consistently maintained.

• Responsible to Plan, execute and manage the employee engagement activities

Requirements

• Cross border team management experience.

• Strong business orientation, domain knowledge to comprehend user requirements.

• Strong organizational, team building and leadership qualities.

• Strong Program management and people management skills.

• 14+ years of experience in payments application implementations and support.

• Graduate in Engineering/ Computer Science/ Management

About Mashreq in the UAE

Mashreq is one of the oldest and most awarded banks in the UAE, known for its digital-first approach and strong presence in Dubai. The bank offers professionals rewarding careers in retail, business and corporate banking across the Emirates.

Browse more finance jobs and roles in Dubai.

How to apply

Interested candidates can apply for this Manager, Payments Platform role in Dubai through the official careers page. Visit the employer application page to submit your application.