Rotana Hotels & Resorts
Pearl Rotana UAE is presently accepting applications from suitable candidate for the job role of Lobby Ambassador. The job holder will responsible to receive and give a warm welcome to guests, providing an efficient and courteous approach at all times. This vacancy was announced by the company on 17 January 2024 and is open to receive applications.
Responsibilities of Lobby Ambassador
- Offer consistently professional, friendly, warm and engaging service.
- Be available for Guests at all times as a point of contact.
- Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station.
- Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door.
- Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk.
- Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests.
- Proactively meet arriving guests at the main entrance and once they exit their transportation.
- Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc..
- Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries.
- Deal promptly, efficiently and pleasantly with any queries.
- Be aware of all special offers, promotions, and packages at the hotel to promote to guests
Requirements of Lobby Ambassador
- Diploma / Degree equivalent Hotel related education.
- 2+years experience in the Front Office Department within a hotel.
Skills & Knowledge Desired
- Excellent command of the English language, both spoken and written.
- Multiple language ability is considered as additional advantage.
