IT Support Technician Full-time

Taaleem is committed to safeguarding and promoting the welfare of children. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment.

All successful applicants must be willing to undergo enhanced child protection screening appropriate to the post, including various background checks including, receipt of high-quality references, proof of relevant qualifications, identification and police checks, including overseas checks. No member of staff will be able to start until these checks are complete and this process takes, on average, a month.

Harrow International School Dubai is seeking to appoint a skilled and proactive IT Support Technician to join its founding school.

As part of our founding team, you will play a pivotal role in building a vibrant and inclusive community where the learning of every individual is at the heart of daily life. Guided by the Harrow values, our staff will create an environment in which every pupil is nurtured, challenged, and empowered to achieve their very best.

Key Responsibilities:

• Manage the needs of the end user against those of any service providers
• Ability to deal with hardware issues and software installation
• Managing help desk requests
• Confidently with Teacher and Staff Tech support
• Managing iOS Devices and iOS Server
• Giving desktop support/ trouble shooting to all members of the school community.
• Managing IT Equipment including laptop trollies, CT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
• Printer management including the re-ordering of consumables
• Undertake computer rebuilds when appropriate
• Set up and removal of IT equipment (Assemblies, presentations, training etc.)
• Other duties as reasonably expected

Browse more IT jobs in Dubai.

Skills

Education:

Bachelor degree in Information Technology or equivalent degree

Experience:

A minimum of 2 years working in a similar field

Competencies:

• Knowledge and understanding of all IT issues in school.
• Regular updates should be part of the day-to-day role and being aware of them is essential.
• The ability to communicate with all staff is important especially when dealing with technical issues that may affect the day-to-day practice.
• An ability to assess the school hardware and keep stock in as good a working condition as possible so that the SLT can plan for replacement is essential.

Attributes:

• Outstanding Communication and organization skills
• Good interpersonal skills
• Calm and diplomatic
• Ability to think about ways to improve communication for support

School Values and Behaviours

All staff are expected to conduct themselves in line with the school’s values which are: Courage, Honour, Humility and Fellowship.