Housekeeping Attendant Grand Mercure Hotel and Residences Dubai Airport Accor

Housekeeping Attendant at Grand Mercure Hotel and Residences Dubai Airport Accor is responsible to provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.

Responsibilities of Housekeeping Attendant

• Cleans and maintains areas of responsibility according to set standards and procedures.
• Replenish guest supplies.
• Ensure guests requests are promptly and courteously met.
• Report damage or malfunction in hotel rooms/areas to Supervisor.
• Maintain equipment in a proper state of cleanliness and repair.
• Maintain a section room report as well as a daily productivity report.
• Attend daily briefings with supervisor and takes on daily assigned tasks.
• Reports lost and found articles to the housekeeping office immediately.
• Handle guest complaints, reporting them to Supervisor immediately.
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor.
• Record room status in allocated section accurately.
• Comply with hotel’s health, safety and hygiene policy.
• Adhere to personnel grooming and hygiene standards.
• Attend meetings and training sessions as required.
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders).
• Fully understands the difference in guest levels (VIPs) and Room Categories.
• Must adhere to all Lost and Found procedures.
• Proper follow up of HK SOPs.
• Must comply with all fire evacuation procedures and first aid trainings.
• Must comply with Sofitel grooming standards.
• To attend proper trainings and have best conduct at work.

Requirements of Housekeeping Attendant

• Secondary education.
• 2-3 years of experience in similar role.

Skills and Knowledge Desired

• Good organizational skills.
• Good level of engagement with guests.
• Good knowledge of Housekeeping Operations.
• Good Housekeeping knowledge.

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