Kerzner International
Blow away expectations
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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the role
We are seeking an exceptional and highly personalized service professional to join One and Only One Zaabeel as a Host, delivering a truly bespoke and anticipatory guest experience. This role goes beyond traditional guest relations, acting as a dedicated point of contact and personal assistant, ensuring every aspect of the guest journey is seamlessly curated and memorable.
As a Host, you will be responsible for managing the guest experience from arrival through to departure, building strong relationships and tailoring each stay based on individual preferences. You will coordinate all guest requests, from reservations and in-room services to personalized experiences such as unpacking, itinerary planning, and special occasion arrangements. Attention to detail is critical, with a focus on anticipating needs and creating meaningful, unexpected moments that elevate the stay.
You will work closely with all departments to ensure flawless execution of guest services, maintaining clear communication and ensuring all preferences and requests are accurately captured and executed. A key part of the role is being present and engaged, interacting with guests daily to ensure satisfaction, resolve any concerns, and continuously enhance their experience.
About youMinimum 2 years experience in guest relations or a similar role in a luxury hotelExcellent communication and interpersonal skills with fluent EnglishStrong attention to detail and ability to manage multiple prioritiesProficiency in hotel systems and Microsoft OfficeWell presented, confident, and highly service driven
This is an opportunity to be a true brand ambassador, creating unforgettable experiences and delivering service that consistently exceeds expectations.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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