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Role
Head of Home Finance Operations
Location
Dubai
Role Purpose
Head of Home Finance Operations is accountable for the end-to-end leadership, governance, and execution of Home Finance operations two offices across Dubai and Abu Dhabi. The role ensures operational excellence, regulatory and Shari’a compliance, and effective control of a high-value portfolio with monthly volumes of approximately AED 1.5 billion. Operating at a senior management level, the role enables market-leading sales performance through robust risk management, scalable operating models, and digital transformation. The role leads a multi-location team of 42 staff, ensuring audit readiness, customer experience excellence, and operational resilience. Close partnership with Business, Risk, Shari’a, Compliance, and Technology is critical to delivering sustainable growth within the Bank’s risk appetite.
Key Accountabilities of the role
Operations and Governance
- Provide senior leadership for all Home Finance operations, ensuring efficient, compliant, and customer-centric execution across the lifecycle.
- Ensure adherence to regulatory and Shari’a guidelines, internal policies, and risk frameworks.
- Oversee operational governance, audit readiness, and remediation in line with global banking best practices.
- Identify process inefficiencies and control gaps; implement sustainable, scalable solutions reducing TAT, manual intervention, and operational risk.
- Partner with IT, Digital, and Data teams on system enhancements, UATs, integrations, and workflow optimization.
- Drive straight-through processing (STP), digital documentation, and data integrity initiatives.
Customer Experience and Service Quality
- Champion a customer-centric operating model ensuring transparent, timely, and compliant customer journeys.
- Reduce friction points and complaints through process simplification, proactive communication, and service quality monitoring.
- Embed service SLAs, quality assurance, and root-cause analysis frameworks.
Portfolio and Business Enablement
- Support one of the largest Home Finance portfolios in the UAE, enabling high sales volumes through strong operational capacity planning.
- Ensure operational readiness for new products, regulations and Shari’a compliance.
- Strong operational risk, control framework, and governance experience.
- Digital transformation and automation leadership.
- Advanced stakeholder and senior management communication skills.
- Customer-centric mindset with focus on service excellence.
- Ability to manage complex, high-volume and high-value portfolios.
Qualifications and Experience
- 10-15+ years of progressive experience in banking operations, with strong exposure to Home Finance Operations.
- Proven background in Islamic Banking and Shari’a-compliant products and operations.
- Demonstrated experience managing large operational teams and complex portfolios in the UAE market.
- Track record of leading digital transformation and large-scale operational change programmers.
Browse more banking operations jobs in Dubai on classifiedjobs.ae.