Guest Services Executive Jumeirah World Trade Center

A job opportunity has arisen for a Guest Services (Customer Services) Executive to join Front Office Department in Jumeirah Living World Trade Center Residence in Dubai, UAE. Established in 1997, Jumeirah Group is a luxury hospitality company which operates a world class 6,500 key port folios of 23 luxury properties across Middle East, Europe and Asia. The group boasts some of most prestigious & captivating properties in the world. From iconic hotel & time less pinnacle of luxury, Burj Al Arab Jumeirah to modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties & resorts, Jumeirah Group is also dedicated to destination dining experiences, combining most authentic & diverse cuisines.

A Word About Jumeirah World Trade Centre Residence

Jumeirah Living World Trade Centre Residence is a 41 floor luxury serviced apartment tower in the center of Dubai’s business district. It has 377 serviced residences ranging from one bedroom duplexes up to four bedroom double floor apartments. Dubai’s most acclaimed luxury serviced residences, it is the place of first choice for travelers that combine home comforts with all the hallmarks of a five star hotel service.

Job Purpose of Guest Services Executive

To ensure exceptional and personalized guest experiences to maintain high levels of customer satisfaction and loyalty.

Job Duties As Guest Services (Customer Services) Executive At Jumeirah World Trade Center Residence Dubai

• To give a warm welcome to the guest (owner/ tenant/ Rental Pool) on arrival and register them.
• To inform the guest about the facilities of the property.
• To take payment from the guest upon arrival and to clear the payment on departure and close their bills correctly.
• To be efficient in assisting the entire guest throughout their stay with any requirements.
• To ensure that the Reception Desk is manned, operationally prepared, stocked and clean at all times.
• To maintain the privacy of all guests by ensuring that no details of the resident are disclosed to anybody.
• To update all information given by the guest on the Registration Card on check-in into the Front Office PMS System (Opera) in a timely manner and making sure that all required information has been provided to ensure 100% profile quality as per Jumeirah standard.
• To file all Registration Cards and dockets for house residents in appropriate buckets and perform daily bucket checks.
• To neatly file departure registration cards by date and in alphabetical order.
• To scan the passport of every resident on arrival and save the data correctly for the Central Intelligence Department Report.

What You’ll Do More As A Guest Services Executive

• To file one set copy of Registration card and IDs of every guest for CID record.
• To log and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
• To attend the daily handover briefing at the beginning of afternoon shift.
• To identify and anticipate the guest needs, such as restaurant reservation, transport arrangement and assist in any possible way.
• To check and action Traces in the PMS on arrival and departure as well as setting traces sensibly at all times.
• To assist with escorting Guests to their room on arrival, explaining all the features and facilities.

Qualification & Experience?

Qualification

• High School Diploma.

Experience

• Must have 2 years front office experiences at reception.

Skills & Knowledge Desired 

• Able to Communicate effectively.
• Computer Knowledge (Microsoft office 2007 & Opera system).
• Fluency in English is essential and Additional Language is an added advantage.

About The Benefits

• An attractive tax free salary.
• Generous F&B benefits.
• Reduced hotel rates across the globe.
• Excellent leave and health care package.
• Flights home, life insurance and other employee benefits.

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Tagged as: Customer Service Executive