Guest Service Team Leader, Transguard Group UAE

Transguard Group presently has a job opening for eligible candidate for position of a Emirati Guest Service Team Leader Expo (2 Months Extendable) in Dubai, UAE. Transguard Group was established in 2001 & has diversified significantly. The Group leads in fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with over 61000 employees. All the laurels that company has achieved is because of its highly dedicated and qualified staff. 

Job Purpose of A Guest Service Team Leader

Oversee and enhance the guest experience while leading a team to deliver exceptional services.

Your Job Duties As An Emirati Guest Service Team Leader At Transguard Group Dubai, UAE

• Provide and model outstanding customer service to all stakeholders throughout the whole of Expo site, including guests, clients and colleagues always, exceeding their expectations.
• Fully understand the content, values and wider cultural significance of the pavilion acting as the face of the nation.
• Motivate and inspire Guest Experience Hosts, forecast and anticipate needs, wants and concerns from staff and lead.
• Deal with any public complaints responsibly, calmly, efficiently and politely following pavilion complaints procedures and reporting upwards.
• Manage and organize the hosts day-to-day shifts and rosters ensuring shifts are varied and rest breaks allocated in suitable time frames.
• Manage queues and guest expectations during busy times.
• Monitor guest numbers, and flow inside the pavilion at all times.
• Manage Guest Services, monitor guest numbers, Ambassadors absence and leave cover effectively operations are never compromised.
• Manage the Ambassadors at each of their working stations and whilst facilitating guests at the pavilion.
• Manage the opening procedures including morning checks and closing procedures of the pavilion dependent on shift patterns.
• Conduct regular safety briefings and safety training.

Who Can Apply?

Qualification

• Bachelor’s degree in hospitality management or a related field.

Experience

• 3-5 years of experience in Guest Service.

Skills & Knowledge Desired

• Knowledge of English language.
• Excellent communication skills- Articulate and extrovert and enjoy talking to people.
• Confidence and a willingness to learn.
• Basic Knowledge of Health & Safety.

Sales Executive, Transguard Group Dubai, UAE