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Front Desk Agent Towers Rotana Dubai

  • Full time
  • Dubai, United Arab Emirates, Towers Rotana Dubai AE View on Map
  • @Rotana Hotel & Resorts posted 2 weeks ago
  • Posted : April 9, 2025 -Accepting applications
  • Salary: د.إ3,000.0 - د.إ4,000.0 / Monthly
  • View(s) 38

Job Detail

  • Job ID 41340
  • Career Level  Fresh
  • Experience  2 Years
  • Gender  Male Female 

Job Description

Towers Rotana Dubai is currently looking for  dynamic, and self motivated Front Office Agent who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Responsibilities of Front Desk Agent

  • Provide prompt service to all guest, so as to achieve a high level of customer satisfaction  from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests and donot disclose any details of guests.
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Qualifications & Experiences

  • You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
  • Excellent written and verbal English communication skills.
  • Knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

  • Customer driven and an extremely proactive.
  • Switched on’ personality with an outgoing, charismatic and approachable character.
  • work well under pressure in a fast paced environment.
  • Be a great team player, who thrives in working with a multi-cultural team.

Front Desk Agent Rayhaan Hotels & Resorts Dubai

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