Front Desk Agent Beach Rotana Abu Dhabi
Full time @Four Seasons posted 10 months ago Shortlist Email JobJob Detail
-
Job ID 10534
-
Career Level Fresh
-
Experience Fresh
-
Gender Female|Male
Job Description
Beach Rotana Abu Dhabi is currently looking forĀ dynamic, and self motivated Front Desk Agent who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.
Responsibilities of Front Desk Agent
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Ensure that we greet guests personally by name, if known, and escort them to their room to make them feel expected and welcomed.
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
- The privacy of all guests is maintained by ensuring that no details of the guests are disclosed.
- Demonstrate a complete understanding of the hotelās policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Requirements of Front Desk Agent
- You should ideally have a degree in hospitality.
- 1-2 years previous experiences in the Front Office Department within a hotel.
Skills and Knowledge Desired
- Excellent English communication skills, written and verbal, plus proficiency in an additional language.
- Computer literate and previous experiences with Opera are an advantage.
- The ideal candidate will possess a customer-driven attitude.
- The ideal candidate will demonstrate an extremely proactive and ‘switched on’ personality with an outgoing, charismatic, and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.
Key Competencies
- Understanding the job.
- Taking responsibility.
- Recognizing differences.
- Customer focus.
- Adaptability.
- Teamwork.
Front Desk Agent Towers Rotana Dubai
Other jobs you may like
-
Technical Documentation Specialist/Graphics Designer NAFFCO Dubai
- @ NAFFCO
- Jebel Ali Free zoneŲ South AreaŲ Jebel Ali Free Zone Street, Dubai, AE