F&B Supervisor Majid Al Futtaim Dubai – United Arab Emirates Full-time

This role supports the Restaurant Manager in daily operations across single concepts at multiple sites, supervising teams, schedules, shift rotas, and task execution to achieve the highest customer experience standards. You will ensure brand standards, service quality, and food quality are consistently met, therefore resolving complaints and driving upselling opportunities. Consequently, your leadership in stock control, cash handling, and HSE compliance directly increases sales and maintains a safe environment for guests and staff within MAF Entertainment’s fast‑paced, high‑volume venues.

Key Responsibilities

• Support the Restaurant Manager in daily operations, therefore supervising teams, schedules, shift rotas, and task execution across multiple sites.
• Ensure brand standards, service quality, food quality, and customer experience are consistently met. Resolve complaints and drive upselling to maximise revenue.
• Lead, motivate, train, and mentor team members. Provide continuous feedback and act as a role model in frontline operations.
• Oversee cash handling procedures, including floats, opening and closing processes, cashier balancing, and full compliance with company policies.
• Manage stock control and inventory, ensuring accurate counts, deliveries, variance reporting, and adherence to stock procedures.
• Conduct daily facility walk‑throughs, identifying maintenance or equipment issues, and coordinate with managers for timely resolution.
• Ensure full compliance with HSE, food safety, child safeguarding, and statutory regulations, therefore maintaining a safe environment for guests and staff.
• Complete audits, reports, checklists, PRs/POs, attend management meetings, review NPS feedback, and execute company‑led initiatives.

Requirements & Qualifications

• 2–3 years of experience in a high‑volume, fast‑paced restaurant environment.
• Certificate, course, or diploma in Hospitality; PIC Level 2 certification as per local regulations and MAF requirements.
• Ability to perform effectively under pressure while maintaining service quality and attention to detail.
• Strong passion for culinary excellence and customer service, with excellent interpersonal, communication, and negotiation skills.
• Organised, professional, and calm problem‑solver with sound judgment and integrity.
• Proven ability to lead and mentor teams, driving upselling and brand standard compliance.
• Knowledge of stock control, cash handling, HSE, and food safety regulations.
• Flexibility to work shifts, weekends, and public holidays as required in a high‑volume environment.

What You’ll Gain

• Opportunity to work within Majid Al Futtaim Entertainment, a regional market leader with over 27 years of success, operating across 45,000+ diverse colleagues guided by a Leadership Model.
• Competitive tax‑free monthly salary (AED 6,000–9,000) plus medical insurance, annual flight allowance, and end of service gratuity.
• Exposure to multi‑site F&B operations, brand standard implementation, and customer experience excellence in a friendly, positive environment.
• Career progression within a mission‑driven organisation focused on creating great moments and spreading happiness.