As a F&B Assistant, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A F&B Assistant will also be required to have extensive knowledge of menu offerings.

Responsibilities of F&B Assistant

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures if faced with issues.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
• Efficiently completes opening, closing and other side duties.
• Maintains all equipment in a clean and polished fashion as required.
• Ensures that required chemicals for duty are requisitioned and available for usage.
• Ensures that bars are sanitized and spotless before completion of duties.
• Replenishes bar supplies such as liquor, fruit, ice and dishes.
• Comply with hotel security, fire regulations and all health and safety legislation.

Requirements of F&B Assistant

• High school diploma.
• 1-2 years experience in Food and Beverage department and/or industry.

Skills and Knowledge Desired

• Positive attitude.
• Good communication skills (oral and Written).
• Committed to delivering high levels of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.
• Knowledge of the appropriate table settings and service ware
• Knowledge of Food Hygiene Regulations
• Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.

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