Job Description
As a F&B Assistant, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A F&B Assistant will also be required to have extensive knowledge of menu offerings.
Responsibilities of F&B Assistant
- Manage guest queries in a friendly, timely, and efficient manner.
- Ensure knowledge of menu and all products.
- Follow correct reporting procedures if faced with issues.
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
- Efficiently completes opening, closing and other side duties.
- Maintains all equipment in a clean and polished fashion as required.
- Ensures that required chemicals for duty are requisitioned and available for usage.
- Ensures that bars are sanitized and spotless before completion of duties.
- Replenishes bar supplies such as liquor, fruit, ice and dishes.
- Comply with hotel security, fire regulations and all health and safety legislation.
Requirements of F&B Assistant
- High school diploma.
- 1-2 years experience in Food and Beverage department and/or industry.
Skills and Knowledge Desired
- Positive attitude.
- Good communication skills (oral and Written).
- Committed to delivering high levels of customer service.
- Excellent grooming standards.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
- Knowledge of the appropriate table settings and service ware
- Knowledge of Food Hygiene Regulations
- Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
Assistant Food & Beverage Manager Inter Continental Hotels & Resorts
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