Executive – Clinic Administration Full-time

Responsible for supervising operational aspects of the medical centre within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values.

Responsibilities

• Implement and Improve Quality SOP’s and work closely with Quality Manager.
• Coordinate Insurance process at clinic level.
• Supervise daily accounts.
• Coordinate with store; and raw materials purchase, movement and usage.
• Supervise house-keeping & waste disposal.
• Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on injections, vaccines and lab reagents expiry dates.
• Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance.
• Manage and maintain patient contact details and other internal documents.
• Coordinate with Lab and Radiology departments and ensure accurate reports.
• Coordinate visiting doctor’s appointments & coordination for Radio Talk.
• Supervise front office administration.
• Schedule and implement monthly duty roaster.
• Supervise employee attendance (check in/out) and reporting.
• While on duty ensure you are based in public areas to assist patients and supervise the consistent delivery of leading edge customer service
• No patient should be left unattended more than 5 minutes from the time they arrive.
• Facilitate, induct, train and develop and support staff on the job.
• Actively get involved in staff performance management.
• Supervise and coordinate absence & sickness of staff.
• Communication of company messages.
• Encourage effective teamwork across all departments.
• Effectively participate and coordinate in organizing CME
• Coordinate with Corp HR for staff queries and documentations.
• Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR.

Qualifications

• College Diploma – Any discipline or related fields.

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