Emirati Pre-Approval Officer, HealthHub, Dubai Festival City Full-time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Serve your community. Enable access to care. Grow your career with Al‑Futtaim.

Al‑Futtaim Health is inviting Emirati nationals with a valid family book to join our Healthcare Revenue Cycle Management (RCM) Approval Unit in Dubai.

This role is exclusively for UAE Nationals as part of our continued commitment to Emiratisation and developing local talent within healthcare operations.

As a Pre‑Approval Officer, you will play a critical role in ensuring timely and accurate insurance pre‑approvals across inpatient, outpatient, and pharmacy services. Your work directly supports smooth patient journeys, access to care, and the financial sustainability of healthcare services across the UAE.

Why this opportunity is ideal for Emiratis

• Make a meaningful impact by enabling patients and families to access care without delay.
• Be part of an organisation recognised for its strong Emiratisation record and long‑term investment in UAE talent.
• Work in a role where accuracy, ownership, and collaboration directly influence patient experience and operational success.
• Join a professional RCM environment with structured processes, training, and growth opportunities.

Key Responsibilities

• Review and process assigned insurance pre‑approval requests to ensure completeness and accuracy.
• Update approvals received from insurers with 100 percent accuracy in internal systems.
• Coordinate with clinical and administrative teams to obtain missing documentation and clarifications.
• Meet daily productivity, turnaround time, and quality targets for claims verification and submissions.
• Perform quantitative and qualitative reviews of medical records to ensure compliance with coding guidelines, DHA requirements, and payer policies.
• Submit pre‑approvals in line with KPIs to improve first‑round approval rates and reduce rework.
• Monitor coordination with stakeholders to prevent revenue loss and minimise insurance rejections.
• Analyse denial trends, implement corrective actions, and escalate rejected or delayed approvals when required.
• Maintain accurate records and reports related to approvals, denials, and follow‑ups.
• Support and educate billing, approval, and clinical documentation teams to improve workflows and compliance.

Who You Are

• Emirati national with a valid family book (mandatory).
• Certified professional coding qualification from a recognised institution.
• Medical or paramedical qualification.
• Minimum of 3 years’ experience in a similar role within revenue cycle management, pre‑approvals, or insurance submissions.
• Strong medical knowledge to support efficient reconciliation and approvals.
• Excellent analytical, negotiation, and presentation skills.
• Ability to make sound decisions under pressure and work towards defined targets.
• Clear and confident communication skills in both Arabic and English.
• Strong stakeholder management skills and a collaborative working style.

What You’ll Gain at Al‑Futtaim

• Competitive compensation and benefits aligned with Al‑Futtaim Group standards, including comprehensive health insurance, annual leave, performance programmes, long‑service recognition, BlueRewards discounts, and wellbeing initiatives through HealthHub.
• Career development through structured learning platforms such as LinkedIn Learning and AI Skills Toolkit, with opportunities to grow across different functions within the Group.
• A values‑driven culture built on respect, integrity, excellence, and collaboration.

Location

Dubai Festival City (RCM hubs and training facilities)

Ready to make a difference?

If you are an Emirati professional looking to contribute to patient‑centred healthcare with efficiency and purpose, apply now and grow your career with Al‑Futtaim Health. Browse more healthcare jobs in Dubai.

About Al-Futtaim Healthcare

We Hear Your Ambition.

For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.

What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.

As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”