Miral Experiences
The Education Associate at Miral Experiences in Seaworld, Abu Dhabi, 128717, UAE is a guest facing role which welcomes and interacts with guests of all age. Candidate is responsible in delivering the important information in the assigned Zoological attractions and/or exhibits. Candidate requires the ability to stand and walk for an entire shift; handle and work with animal ambassadors including mammals, birds, Reptiles and some aquatic species. Lift, push and pull 15kg; and work in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays. This is an Entry level full time job. And salary can range between 5000-10000 AED/month.
Responsibilities of Education Associate
- Proactively interacts to all guests in a friendly and professional manner.
- Delivers the education facts on the assigned attraction/exhibit.
- Maintains theme park’s knowledge to provide updated information to the guests.
- Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed.
- Prepares educational materials and maintains its professional appearance.
- Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action.
- Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department’s SOPs.
- Promotes products, services and activities available to the guests.
- Completes all required trainings and maintains professional development and competencies.
- Maintains cleanliness and organization of the workplace for designated areas.
- Performs other duties as assigned.
Requirements for Role of Education Associate
- High School Diploma / Bachelor’s Degree or equivalent experience.
- 1 year of experience in customer service.
- Experience in zoological and/or theme park setting is a plus.
Skills And Knowledge Desired
- Outgoing personality.
- Excellent skills in customer/guest interaction.
- Excellent English communication skills, verbal and written.
- Basic knowledge of educational principles and instructional design models.
- Basic computer skills, including MS Office applications.
Revenue Development Senior Manager Miral Experiences Abu Dhabi
