Customer Service Executive Medcare Al Furjan Dubai

A Customer Service Executive at Medcare Al Furjan (branch of Aster DM Healthcare) will welcome & greet patients & ask query of the patient as per set checklist. The incumbent will help in Registration form & Insurance form fill up. This job opportunity was published by the company on March 7, 2024 with the reference number 16866.

Responsibilities of Customer Service Executive

• Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, and General Patients, assist patients to complete all necessary forms and documentation including medical insurance.
• Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required).
• Send patient to concerned counter. Assist patient if required in reaching to the counter.
• Handover Patient Registration Cards to the patients.
• Ensure patients are informed if a doctor is running late or called out.
• Ensure reception area is well maintained, neat and clean and all standard protocols set by organization are maintained.
• Check with Insurance Coordinator for cases requiring approvals and status, packages covered of Insurance Card produced by patient.
• Coordinate with Symphony for insurance related matters.
• Receive patient file and enter details in the system.
• Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.
• Collect money from patients and make Backdate billing for pending approvals.
• Call & follow-up with patients regarding NP amounts.

Eligiblity Criteria

Following is the selection criteria for the position of Customer Service Executive at Aster DM Healthcare:

• Bachelor’s degree.
• 2-3 years of experience.

Job Skills

• Effective communication skills.
• Ability to engage customers positively and resolve issues effectively.
• Proficiency in basic computer skills.
• Language command in English.

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Tagged as: Customer Service Executive