Customer Service Associate BFL Group UAE

An exciting opportunity has been announced by BFL Group  for the job role of Customer Service Associate in Dubai. Job holder will be responsible to deliver timely, accurate and professional customer service to all Brands for less customers. The job holder will requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems, Associates communicate with customers primarily through mail, chat, WhatsApp and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Responsibilities of Customer Service Associate

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the peak holiday season.
• Computer Knowledge: Ability to use a desktop computer system.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates understanding of the Internet, brandsforless.com website and competitor websites.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.
• Demonstrates an ability to learn in various media.
• Ability to successfully adapt to changes in the work environment.
• Problem Solving: Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.
• Will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Requirements for Role of Customer Service Associate

• Minimum qualification is higher secondary. Any graduate/ PG are eligible to apply.
• 1+ years experience in customer service in any industry is a plus.

Skills And Knowledge Desired

• Exceptional Customer Obsession and drive for result.
• Self-motivated and never says -That’s not my job.
• Willingness to work in a 24×7 service industry. Adaptable for night shifts and weekend workdays.
• Fluency in English, Arabic is a plus.
• Excellent verbal and written communication skills.

Customer Service Associate Manager, Majid Al Futtaim UAE

Tagged as: customer service