Customer Relationship Officer Full-time

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Key Accountabilities of the role

Deposit account documentation

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery

Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination

Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role

1. Broad knowledge of ADIB’s Retail Banking financial products & services
2. Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
3. Good Knowledge of UAE banking practices , regulations & risks
4. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
5. General awareness of competitors in the local market
6. Fair knowledge of service standards
7. Training skills
8. Sales skills
9. Management Information skills
10. Computer skills

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Job Details

Job Schedule: Full time

Location: Abu Dhabi, Mussafah, Al Rawdah St., Dalma Mall GF, Abu Dhabi, AE