Customer Relationship Officer — Abu Dhabi Full-time

We are hiring a Customer Relationship Officer in Abu Dhabi, UAE. This Customer Relationship Officer role at Abu Dhabi Islamic Bank is based in Abu Dhabi and offers a strong opportunity to grow your career in Islamic banking in the UAE. Read on for full details and how to apply.

About the Customer Relationship Officer role

This Customer Relationship Officer position suits a driven professional who wants to build a long-term career in Islamic banking with a leading UAE institution in Abu Dhabi.

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role      

1. Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
2. Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
3. Sales-Management of service delivery. Sell and cross sell ADIB’s products and promote ADIB’s image
4. Staff Management and coordination.  Management of subordinates, plan their training and appraisal.
5. Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

1. Broad knowledge of ADIB’s Retail Banking financial products & services
2. Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
3. Good  Knowledge of UAE banking practices , regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. General awareness of competitors in the local market
6. Fair knowledge of service standards
7. Training  skills
8. Sales skills
9. Management Information skills
10. Computer skills

About Abu Dhabi Islamic Bank in the UAE

Abu Dhabi Islamic Bank (ADIB) is one of the leading Islamic banks in the UAE, headquartered in Abu Dhabi and serving over a million customers. ADIB offers professionals rewarding, Sharia-compliant banking careers across the Emirates.

Browse more finance jobs and roles in Abu Dhabi.

How to apply

Interested candidates can apply for this Customer Relationship Officer role in Abu Dhabi through the official ADIB careers page. Visit the employer application page to submit your application.