Customer Order & Operations Manager at Liwa Trading Enterprises LLC in X48H+VMP, Mina Jebel Ali, Dubai Aid City, Dubai, UAE will be responsible for resolving issues efficiently while maintaining a seamless experience for their customers. They will also oversee marketplace relationships, managing everything from order placement to delivery and returns. Additionally, the role includes owning the complaints and customer feedback process, conducting root cause analysis to continuously improve their service offerings. This is a Senior level full time job. And salary can range between 10000-25000 AED/month.

Responsibilities of Customer Order & Operations Manager

• Customer Service Management:
• Lead and manage a team of customer service representatives to provide exceptional support to online customers.
• Develop and implement customer service strategies and policies to enhance customer satisfaction and loyalty.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Operations Management:
• Oversee the entire e-commerce operations, including order processing, fulfillment, and shipping.
• Optimize operational workflows and processes to improve efficiency and reduce costs.
• Manage inventory levels and ensure timely replenishment to avoid stockouts.
• Team Leadership:
• Recruit, train, and develop a high-performing customer service team.
• Provide ongoing coaching, mentoring, and performance feedback to team members.
• Foster a positive and supportive work environment.
• Performance Analysis:
• Track key performance indicators (KPIs) related to customer satisfaction, order fulfillment, and operational efficiency.
• Analyze data to identify trends and opportunities for improvement.
• Problem Solving:
• Effectively troubleshoot and resolve customer issues and complaints in a timely manner.
• Identify and address operational challenges to ensure smooth business operations.

Requirements for Role of Customer Order & Operations Manager

• Bachelor’s Degree in business administration, operations management, supply chain management, logistics, or a related field.
• 2+ years of experience in managing e-commerce customer service and operations.
• Essential experience managing external stakeholder relationships (Warehouse, Technology, Stores, Market Place partners etc.)

Skills And Knowledge Desired

• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficient in e-commerce platforms and customer relationship management (CRM) systems.
• Knowledge of logistics and supply chain management is a plus.
• Ability to work under pressure and meet deadlines. Speaking a secondary language, especially Arabic is a plus.

Sales Assistant Liwa Trading Enterprises LLC Dubai