Customer Care Executive NMC Royal Hospital Abu Dhabi

NMC Healthcare is currently looking to hire a candidate for the job role of a Customer Care Executive in NMC Royal Hospital, Khalifa City, Abu Dhabi, UAE. This is an Entry level full time job. And salary can range between 5000-8000 AED/month.

Responsibilities of Customer Care Executive

• Greets patients and families to understand the nature of their inquiries.
• Provides information or refers patients to appropriate contacts within or outside the organization.
• Advocates for patients’ rights concerning confidentiality, education, and information.
• Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances.
• Communicates daily updates and pertinent information to the Floor Supervisor.
• Ensures smooth patient flow and provides excellent customer service by creating a friendly environment.
• Checks medical insurance coverage for patients and verifies the details before directing them to the doctor.
• Investigates concerns raised by patients/visitors and implements necessary actions.
• Maintains accurate records of all communications with customers.
• Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster.
• Performs additional duties as assigned by higher authorities.
• Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management.
• Follows documented OSH procedures and instructions, adhering to specific responsibilities.
• Is familiar with emergency and evacuation procedures to ensure safety during incidents.
• Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports.
• Follows waste management procedures to ensure compliance with hospital policies.
• Attends OSH and infection control training programs, mock drills, and awareness sessions as required.
• Uses appropriate personal protective equipment and safety systems at all times.

Requirements for Role of Customer Care Executive

• A graduate in any discipline.
• Minimum of 1-year experience as a receptionist in a patient-focused environment (4.2).
• Experience operating a multi-line switchboard system is preferable.

Skills And Knowledge Desired

• Interest in working in a hospital-related environment.
• Proficient in basic technology applications, including MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
• Must have exceptional interpersonal skills, displaying maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals.
• Superior phone etiquette skills are essential.
• Patient-focused, service-oriented, patient, and understanding.
• Ability to work independently with minimal supervision.
• Must be reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English.
• Arabic language skills are advantageous but not essential.

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