Customer Care Executive NMC Healthcare Dubai

• Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients.
• To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
• Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor.
• Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
• Verifies the insurance card validity, coverage, and approval status.
• Checks doctor’s and patient’s signature on the claim form whenever applicable.
• Registration of the patients visit in the hospital system for both new and revisit patients.
• Billing the services rendered and collection of the payment with correct explanation to the patient.
• Maintaining transparency in cash collection as per the payment slip.
• Receipt of payment through cash / credit card / cheque / vouchers to be accurately allocated in the HIS.
• Responsible for verifying the services rendered to the patient as per the doctor’s order during billing.
• Responsible for issue of receipts & detailed summary of bills.
• Maintaining confidentiality of the patient files / related information at all times.
• Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.

What You’ll Do More?

• Provides information to assist patients or refer them to concerned department / appropriate contact in the organization.
• Participates in the monthly staff educational conferences / trainings / seminars.
• Investigates patient / visitor concerns and implements appropriate course of action.
• Performs duties of handling Patient / Telephone / back office work as per the departmental need.
• Daily auditing of bills to ensure that it is up to date and closed as per billing protocol.
• Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift.
• Responsible for computing the total transactions of the day and tallying the same with the HIS.
• Handling admission and discharge of patient in hospital.

Qualification & Experience

• Preferably a College graduate in any discipline.
• Minimum 1 year of experience as a receptionist in a patient focused environment and operation of multi line switchboard system.

Knowledge & Skills Desired

• Proficient technology application skills, Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.
• Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette.
• Efficient organizational skills, ability to handle multiple responsibilities under pressure while maintaining composure.
• Excellent command of oral and written English.
• Arabic language advantageous / desirable but not essential.

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