Customer Care Executive NMC Healthcare Dubai
Full time @NMC Healthcare posted 9 months ago in Healthcare Shortlist Email JobJob Detail
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Job ID 12078
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Career Level Executive
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Experience Less Than 1 Year
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Gender Male Female
Job Description
NMC Healthcare is actively recruiting experienced and dedicated candidates for the job position of a Customer Care Executive. The successful aspirant will work at NMC Specialty Hospital located in Dubai, UAE. This job was published by NMC on 12 October 2023 and all interested candidates can apply for this position.
Purpose of A Customer Care Executive
- To provide a range of reception and associated administrative services pertaining to patients. Customer care executives will answer and direct incoming calls to appropriate individuals / departments.
- Perform specified routine procedures such as greeting ,registration and billing, referring patients, answering routine / administrative enquiries, and general office support activities as appropriate.
Duties of A Customer Care Executive
- Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients.
- To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
- Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor.
- Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
- Verifies the insurance card validity, coverage, and approval status.
- Checks doctor’s and patient’s signature on the claim form whenever applicable.
- Registration of the patients visit in the hospital system for both new and revisit patients.
- Billing the services rendered and collection of the payment with correct explanation to the patient.
- Maintaining transparency in cash collection as per the payment slip.
- Receipt of payment through cash / credit card / cheque / vouchers to be accurately allocated in the HIS.
- Responsible for verifying the services rendered to the patient as per the doctor’s order during billing.
- Responsible for issue of receipts & detailed summary of bills.
- Maintaining confidentiality of the patient files / related information at all times.
- Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
What You’ll Do More?
- Provides information to assist patients or refer them to concerned department / appropriate contact in the organization.
- Participates in the monthly staff educational conferences / trainings / seminars.
- Investigates patient / visitor concerns and implements appropriate course of action.
- Performs duties of handling Patient / Telephone / back office work as per the departmental need.
- Daily auditing of bills to ensure that it is up to date and closed as per billing protocol.
- Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift.
- Responsible for computing the total transactions of the day and tallying the same with the HIS.
- Handling admission and discharge of patient in hospital.
Qualification & Experience
- Preferably a College graduate in any discipline.
- Minimum 1 year of experience as a receptionist in a patient focused environment and operation of multi line switchboard system.
Knowledge & Skills Desired
- Proficient technology application skills, Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.
- Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette.
- Efficient organizational skills, ability to handle multiple responsibilities under pressure while maintaining composure.
- Excellent command of oral and written English.
- Arabic language advantageous / desirable but not essential.
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