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To prepare accurate and efficient costing of all retail, warranty and internal job cards and to ensure customers get accurate invoices on time
Responsibilities
Functional Roles and Responsibilities
• Segregate between Retail/Internal and Warranty jobs on a job card
• Complete costing for all retail and internal labour/consumables and sublet lines and group them together as per charge type using menu code and charge type.
• Ensure the jobs are costed using standard labour operation using appropriate RTS/SLTS code
• Ensure the time allocated for the jobs is correct as per the operation code and it is charged in full so as to maximize profitability
• Escalate to the location manager all the cases where excessive non-chargeable allowed time has been approved by team leader
• Ensure appropriate labour rates are used as per charge type.
• Ensure all labour, parts and sublet costs are recorded against each repair
• Ensure all the charge lines for internal /service contract charge type on the job cards are invoiced
• Assist in warranty costing if required
• Ensure all internal job cards are supported with proper authorization
• Prepare MIS reports as and when required by the Manager and report on all cases of customer dissatisfaction.
• Reconcile/ verify incentive payments for Service Advisors, Team Leaders etc.
• Preparation of IPO & LPO’S for sublet jobs and to make sure it is charged to the appropriate department
• Assist in service contracts and menu price list in co-ordination with Workshop Manager and Technical Support Manager.
• Follow-up with warranty department, Service Advisors if any repair order is kept pending for more than 30 days.
• Segregate between Retail/Internal and Warranty jobs on a job card
• Complete costing for all retail and internal labour/consumables and sublet lines and group them together as per charge type using menu code and charge type.
• Ensure the jobs are costed using standard labour operation using appropriate RTS/SLTS code
• Ensure the time allocated for the jobs is correct as per the operation code and it is charged in full so as to maximize profitability
• Escalate to the location manager all the cases where excessive non-chargeable allowed time has been approved by team leader
• Ensure appropriate labour rates are used as per charge type.
• Ensure all labour, parts and sublet costs are recorded against each repair
• Ensure all the charge lines for internal /service contract charge type on the job cards are invoiced
• Assist in warranty costing if required
• Ensure all internal job cards are supported with proper authorization
• Prepare MIS reports as and when required by the Manager and report on all cases of customer dissatisfaction.
• Reconcile/ verify incentive payments for Service Advisors, Team Leaders etc.
• Preparation of IPO & LPO’S for sublet jobs and to make sure it is charged to the appropriate department
• Assist in service contracts and menu price list in co-ordination with Workshop Manager and Technical Support Manager.
• Follow-up with warranty department, Service Advisors if any repair order is kept pending for more than 30 days.
Qualifications
Education/Certification and Continued Education
• Graduate in Commerce
• Graduate in Commerce
Years of Experience
• 3 – 5 years experience in costing in an automotive franchise
Knowledge and Skills
• PC Literate with good administration skills