Client Relations Officer IFZA

IFZA is actively seeking to hire suitable candidate for role of Client Relations Officer in Dubai. The selected candidate will oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients and this role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Responsibilities of Client Relations Officer

• Providing clients and professional partners with license related information in line with organizational timeframes and guidelines.
• Issuing quotes and providing license related documentation to clients and professional partners.
• Monitoring and updating the CRM system regularly when managing a portfolio of work.
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions.
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees.
• Fostering long lasting business relationship with clients and professional partners.
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention.
• Operating closely with sales, finance, and renewals departments.
• Performing other job-related duties as assigned by Management.

Eligibility Requirements

The requirements for role of Client Relations Officer are as under:

• Bachelor’s degree in relevant field. 
• 3-5 years of proven work experience. 

Skills Desired

• Full English and French proficiency.
• Additional spoken languages are a plus.
• Intermediate computer literacy is required e.g., MS Office.
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions.
• Strong attention to details.
• Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory.

Client Relations Officer, HealthPlus, Mubadala Health UAE