Client Relations Officer IFZA Dubai

Client Relations Officer at IFZA oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner. This is an Intermediate level full time job. And salary can range between 6000-12000 AED/month.

Responsibilities of Client Relations Officer

• Providing clients and professional partners with license related information in line with organizational time-frames and guidelines.
• Issuing quotes and providing license related documentation to clients and professional partners.
• Monitoring and updating the CRM system regularly when managing a portfolio of work.
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions.
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees.
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained.
• Fostering long lasting business relationship with clients and professional partners.
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention.
• Operating closely with sales, finance, and renewals departments.
• Performing other job-related duties as assigned by Management.

Requirements for Role of Client Relations Officer

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 2 years experience in Customer Service and Client Relationship Management.

Skills And Knowledge Desired

• Full English proficiency is require.
• Additional spoken languages are a plus.
• Intermediate computer literacy is require e.g., MS Office.
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
• Strong attention to details
• Industry knowledge relating to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory.

Client Engagement Manager IFZA Dubai